Eurotunnel Pet Travel

22 May 2013 – Eurotunnel welcomes its One Millionth pet

Eurotunnel Le Shuttle which transports passenger vehicles (cars, camper-vans and motorcycles, etc) between Folkestone and Calais (Pas-de-Calais) welcomed its one millionth pet on Wednesday 22 May. The Le Shuttle pet travel service which was developed as part of the “Pet Travel Scheme” 1 has gained increasing popularity since services began in 2000. With its dedicated pet facilities, well-designed exercise areas available just before boarding and travel comfort, Le Shuttle is the number one choice for pet owners.

As one of the family, pets are considered as customers in their own right: therefore dogs2, cats and ferrets can remain with their owners during the entire 35 minute crossing. Attention to the pets’ welfare during the stress-free journey is of paramount importance, and with the Tunnel operating 365 days a year, Le Shuttle is recognised as the leading international pet carrier, transporting 65% of all pets entering or returning to the United Kingdom in 2011.3

The Le Shuttle pet travel service, which requires trained staff to carry out checks at the pet control building, enabled Eurotunnel to transport 1,100 dogs and cats from France to the United Kingdom on 6 January 2013, beating the all-time record for the number of pets carried in one single day.

Michel Boudoussier, Chief Operating Officer of Groupe Eurotunnel SA, stated: “As leader across the Channel, Eurotunnel is proud to have passed the million pets mark. This symbolic threshold is a reflection of the exceptional performance achieved in this field. We strive to make the journey as smooth and comfortable as possible for all our customers, whether on four-legs or just two.”

1 – The “Pet Travel Scheme” allows dogs, cats and ferrets to enter the United Kingdom provided they meet the
rules laid down by DEFRA: pet passport, rabies vaccination, tapeworm treatment (dogs only).
2 – Registered Guide and Assistance Dogs travel free with Le Shuttle; when accompanying their owner.
3 – Source DEFRA (Department for environment, food and rural affairs).


01 March 2010 – Eurotunnel celebrates 10 years of Pet Travel

Today, 1st March 2010, Eurotunnel celebrates the 10th anniversary of the “Pet Travel Scheme” which allows owners and their pets to travel together to the United Kingdom, under DEFRA rules.

Since 2000, almost 500,000 dogs and cats have travelled across the Channel on Eurotunnel Shuttles (the daily record being 752, from the Continent to Great-Britain, on 3 January 2010), representing, according to DEFRA figures, 48% of all pets coming into the country.

The reasons for the success of the scheme are simple: the journey takes just 35 minutes; dogs and cats travel with their owners and their families on board Eurotunnel Shuttles; there is a dedicated control building on the Coquelles terminal, staffed by bi-lingual Eurotunnel employees who check microchips, vaccinations and paperwork and who, in the event of a problem, can call upon the assistance of a network of local vets.

The quality of the service has meant that Eurotunnel has won the Kennel Club’s “Best cross-Channel Carrier” and the Winalot Dog Friendly Awards.

Apart from the “Pet Travel Scheme” Eurotunnel has already been chosen to transport thousands of live animals such as seals and dolphins because of the speed and convenience of its service.

Jo Willacy, Eurotunnel Commercial Director, stated “At Eurotunnel pets are just part of the family. I think that this, combined with the quality of service and the efficient handling of the formalities is without doubt, the main reason for our success. We are also making the tenth anniversary a party for our loyal cats and dogs. Since Saturday we have been offering them a free meal with their crossing.”

Eurotunnel Shuttle
Eurotunnel Le Shuttle is a railway shuttle service between Coquelles in Pas-de-Calais, France and Cheriton in Kent, United Kingdom.
It conveys road vehicles and passengers by rail through the Channel Tunnel. Freight vehicles are carried in separate shuttle trains
hauled by the same locomotives and a passenger carriage, known as the Club Car.