Customer Reviews

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This will help our prospective customers with the experience shared from some existing cattery users.
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Upper Ruxley Cattery
Average rating:  
 18 reviews
by S. A. on Upper Ruxley Cattery
My cat Bertie

They always do a fantastic job of looking after my Bengal cat called Bertie - I would not board him anywhere else.

by Susan R on Upper Ruxley Cattery
Your Cattery is amazing.

Thank you both so much for looking after Max, Your Cattery is amazing. I will definitely recommend it. We had a quick journey back, and he is now settling in after his tea! I will certainly consider booking him in again should I need your services.
Yours sincerely

Many thanks for your review. Ray & Jill

by H on Upper Ruxley Cattery
Thank you

Thanks again for looking after our precious cat Samson. We leave him with you, knowing he’s in safe hands.

Many thanks for your review, Ray & Jill

by Keith & Hayley on Upper Ruxley Cattery
A very big thank-you!

A very big thank you Jill & Ray for looking after our precious icle man whilst we were away over the Bank Holiday weekend. The icing on the cake was your fantastic delivery service & to receive him home calm & well looked after. Thank you once again, we look forward to seeing you again in the summer. Best wishes,  K&Hx

Very many thanks for your comments, Ray & Jill

by Tracy D on Upper Ruxley Cattery
First time stay

First time customers of Upper Ruxley Cattery. We had a big birthday party at the weekend and our newest family member was a rescue cat who’s also younger than our other two. We were concerned about how he’d be with all the people, noise and chaos so decided to board him so he was safe and out of the way.

More than happy with the service provided, he came back relaxed and happy (apparently he was fast asleep in his run when he was collected), so must have felt safe and content. Dietary requirements are taken into consideration, preferred feeding times considered and good quality food provided.

Would be happy to use again.

Thank you for your review and kind words.Ray & Jill

by Hazel Dunn on Upper Ruxley Cattery

Have been boarding my 3 cats here for the last 4 years. They are always happy and well looked after which means we can enjoy our holiday knowing they are safe and cared for.



Thank you for your kind words. Ray & Jill

by Pam Fr on Upper Ruxley Cattery
Its gives us peace of mind ......

Really happy & confident when leaving Suki for her third "vacation" at Upper Ruxley Cattery. She is a "Senior" now & this is the first cattery she has been to where she makes no fuss & seems quite relaxed. Its gives us peace of mind that she is so well looked after & fussed over that we can also enjoy our holidays.

Many thanks for your kind words.

by Trudie & Brian H. on Upper Ruxley Cattery
Thank to you all for taking care of Daisy ........

Thank to you all for taking care of Daisy for us, the cleanliness of the accommodation was brilliant, as were the touches of the scratching post on the wall.  A big "thumbs up" from us, and Daisy.

Best wishes to you all. Trudie & Brian Hobbs

Thank you for your kind review. Ray & Jill

by Hayley on Upper Ruxley Cattery
Felt reassured in leaving our beloved boy

We chose Upper Ruxley Cattery as this place has always been part of my life growing up, having kept a horse in the surrounding fields. It has an air of tranquillity and is set in beautiful natural surroundings, ideal for a perfect (cat) retreat. Thank you Jill & Ray for looking after our boy x

Thank you for your kind words. Ray & Jill

by Anonymous on Upper Ruxley Cattery
Many thanks

Thank you for looking after Mizzy so well.

Jean & Andrea.

by Anonymous on Upper Ruxley Cattery

Thank you Jill & Ray, Milo looks very healthy and has obviously been looked after well. We will definitely be bringing him back to Upper Ruxley Cattery.

Best wishes, Jacqui and Chris

by Anonymous on Upper Ruxley Cattery

Thank you so much for looking after our cat Rudy for the last three weeks, the extra care you give him making him comfortable (blankets etc).
We go away on holiday knowing he is safe in his second home.

Cheryl & Derek

by C Whelan on Upper Ruxley Cattery
Home from Home

My cat has boarded with Jill and Ray for the past couple of years and I would not use anyone else. My cat gets treated so well and returns home a very happy and contented little fellow. I would highly recommend Upper Ruxley Cattery.

by Carol Johnson on Upper Ruxley Cattery
Recent stay

Our boy Gary had his first stay at Upper Ruxley Cattery this May and it really couldn't have gone any better. It's so very clear that Ray and Jill really do care about the cats in their care. The Cattery is spotlessly clean it's set in a wonderful an calm location too. Gary returned home a very relaxed an happy boy. What more could you ask for, we highly recommend.

by Hannah T on Upper Ruxley Cattery
Trustworthy cat boarding

I have been boarding my cat Conan here at least twice a year for five years, since he was only a few months old. I trust the owners to take good care of him, plus I have always been very happy with the customer service - they always remember our cat when we call to book a new stay. Would recommend.

by Lois Payne on Upper Ruxley Cattery
Lovely Cattery, friendly staff

My cat Lofty has stayed here a couple of times now. The staff are friendly, welcoming and put up with my beloved puss having travel sickness problems on the short drive there! He has a 'special needs' diet for which they cater perfectly. On picking Lofty up he always seems happy and 'settled in' . When on holiday I'm completely confident he is being well looked after!

by Carole & Michael on Upper Ruxley Cattery
Frankie loves Upper Ruxley Cattery

After doing lots of research we found Upper Ruxley Cattery and the wonderful Jill & Ray. Whilst we were looking round the facilities we spoke to a customer who was there dropping off her cat. She told us she had been boarding her cat there for years and wouldn't dream of taking him anywhere else.

We first left our precious fur baby Frankie in their care last September 2014 for 2 weeks and went on holiday having complete faith that he would be well looked after. As it was Frankie's first time Gill and Ray reassured us that they would make sure that he settled in OK. When we collected Frankie he was happy and had been well cared for. We had no hesitation in booking Frankie in again for a week in May 2015. The facilities are brilliant, large cages with a scenic view, very clean and comfortable.

Frankie loves staying with his Uncle Ray and Auntie Jill and we wouldn't dream now of leaving him anywhere else.

We have no hesitation in highly recommending this wonderful Cattery and have already told friends about it who need to board their cat later in the year.

by Natasha on Upper Ruxley Cattery
Boarding my cat Barney.

I have been boarding my cat with Jill and Ray for many years and have always been really happy with how they cared for my precious boy. It is with a heavy heart that I had to have my lovely Barney cat put down yesterday. I just wanted to say a huge thank you to Jill and Ray for looking after him. I always knew he was in safe standard and can't recommend them highly enough.